“Read the crowd”

Jeff Nelligan • February 26, 2024

Teaching your kids how to understand and operate in the real world.

Leave it to the eminent psychologist Ron “Jaws” Jaworski, B.A., Youngstown State, 1973, to define the essence of a confident worldview: “Facemask up!” It was his signature comment when talking about a pro quarterback leaving the pocket and instead of keeping his eyes up field to find the open receiver, was looking down at his feet as he ran.

It’s a plain tale in a cluttered age and the meaning is simple: Be alert. Pay attention. Take in your surroundings. Examine and understand the landscape in front of you. Here’s one for the modern-age kid: Get your eyes off the glowing rectangle and absorb the world. The more one absorbs the world, the more confident one becomes.

Because I have spent many years as an operative in the political realm, I’ve become skilled at helping principals navigate through individuals - five, fifty, five hundred - and I was keen on situational awareness. “SA” as the boys and I called it means eyes and ears focused; it’s about getting a feel for the dynamics of the people whom you are around, and the places in which you find yourself.

I wanted them to have active minds that eschewed taking anything at face value, minds that really tried to understand the behavior and temperaments of their peers and the converse, total strangers. I wanted them to know how to handle themselves in the real world, in routine and unfamiliar circumstances.

Here’s how the instruction began: When they were young – the eldest only nine-years old, the four of us were in a crowded department store where I had gone to buy a blazer. Standing here amidst the press of people, looking for a salesman, I told them in a whisper, which got their immediate attention, “Guys, I want you to watch this closely.”

I carefully walked by several salespeople in the men’s clothing area, glancing back at the boys each time, then circled back past the fourth to a third guy. I got the answer and I help needed from him and came back to the boys. “OK boys, tell me what you saw.” They talked over each other about my walking around and passing by different clerks and then the middle kid spoke for all. “Why did you go to that guy? He wasn’t even next to the jackets.”

“Here’s why, and pay attention. Everywhere you go, in every situation, you gotta look at people and figure them out fast.” Blank stares. I doggedly continued: “If you need some-thing, like I needed this blazer, you need to decide who is the best person to help you. I looked at the four sales guys – their clothes, the way they were standing, if they looked nice and smart, if they were smiling. Then I made my decision and chose that one man because I thought he would help me the most. Gents, you gotta read the crowd.” There was a faint glimmer of understanding, but there was a ways to go.

How did I drive it home? Simple. I made them do it. Not long after, we were in the corridors of a big indoor mall. I took three $5 bills out of my wallet and handed one to each kid. “Here’s the deal. I want each of you to go into one of the stores along here and get change for the fiver. This isn’t a race. You have to go alone and then come back tell me about what you did.”

Of course, I had their total attention. This was action on their part and they were excited. Yeah, I kept an eye on them, the youngest being five. Each one took off, navigating through shoppers, going into various stores, two striking out and coming back out and into other stores.

They were overjoyed, to share their stories when they got back. We did this change-the-five deal often. There were other stunts. I’d have the 9-year-old go into a convenience store with cash – and some of these were rough-and-tumble places - to get beef jerky and Doritos. I’d pull into the parking lot of a carry-out restaurant and instruct the 8-year-old take our order, memorize it, and then go into the place and get it and pay for it. At airports, I put the eldest, then later the middle kid, in charge of getting boarding passes, either from a kiosk or handling everything with an agent while the rest of us stood by. At ages 11 and 10.

All three sons soon became accustomed to this independence. They’d become totally engaged in these “tests” and after they’d be thrilled, as only young boys can be, to talk about their treks. By making it a game, I immediately won the boys’ participation.

Fast forward: The eldest at age 15 is at big train station in New Jersey, confused about schedules and noise and surging people. He gets himself calmed down and starts looking around him and sees a kid carrying an orange duffle bag emblazoned with “McDonogh School Athletics.” My son has played against this school and thus feels comfortable in introducing himself to the kid and asking advice. It turns out the guy knows all about schedules and points s my son to the right train.

The middle kid, not quite eight-years-old, is at a bowling alley and an arcade machine eats his money. He doesn’t lose his cool, loiters around, waits for the same thing to happen to an older kid and then discovers, by watching the older kid, who the attendant is in charge of fiddling with the machine and refunding the money.

Virtually everywhere we went, from the most pedestrian places to the most exciting, we’d play the game. What do you see? Who is doing what? Who is hot and who is not? “Take in all the folks around you, measure them. Which one would you trust? Who is sketchy?” You need to impress upon your son these opportunities in the arena all around us.

The youngest son, six-years old, is at a kids’ party at a big shopping mall, with a pair of hopelessly disorganized parents who drift away with a group of youngsters, leaving my boy and two other kids in the midst of a huge food court. You’re a Dad - you can only imagine the initial panic the kids felt when they realized they were alone.

But aha, Nelligan Junior knows what to do. He recalls what I told him and his brothers once when we were in the surging crowds at a local college football stadium. “You guys are small so if you get lost somewhere in a bunch of people, look for that guy with a stripe running down their pants. That’s a policeman or a soldier and they’ll help out.”

At the mall, my kid tells that to the two other kids and they stand for a few minutes, intently staring at passing legs.They see a mall security officer, who eventually links them up with the irresponsible parents.

Self-assurance just doesn’t happen, it’s gained through encounters of all kinds. Whether it’s a group of four or a mob of several hundred, get them reading the crowd. Here’s a challenge to parents: Undertake one of the examples noted above – gently push your kid into a situation where he or she has to be alert and think on their feet in this everyday world around us all.

You’ll be giving your child an inestimable lesson on the independence that creates a resilient kid.

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Every Dad in America wants to raise a resilient kid. Four Lessons from My Three Sons charts the course.

Written by a good-natured but unyielding father, this slim volume describes how his off-beat and yet powerful forms of encouragement helped his sons obtain the assurance, strength and integrity needed to achieve personal success and satisfaction. This book isn't 300 pages of pop child psychology or a fatherhood "journey" filled with jargon and equivocation. It's tough and hard and fast. It’s about how three boys made their way to the U.S. Naval Academy, Williams, and West Point – and beyond.

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Flag duty and the end of 30 years in politics

By Jeff Nelligan • January 29, 2026

It's 8:30 a.m. on a humid August Tuesday and I’m on the roof of the U.S. Capitol, the Dome rising 280 feet directly above. In my arms is a stack of thin boxes and I’m navigating a plywood gangplank leading to a rusted 15-foot flagpole. A colleague joins me carrying more boxes. She opens one and hands me a 2’ by 4’ American flag which I affix to the pole’s lanyard, raise and lower quickly, unfasten and hand to her as she hands me another. A third colleague brings out more boxes and retrieves the ones containing flown flags. This little dance continues for three straight hours. Afterwards, my colleagues and I carefully re-fold each flag and affix to it a “Certificate of Authenticity from the Architect of the Capitol” reading “This flag was flown over the U.S. Capitol in honor of____” and fill in the blank: “The Greater Bakersfield, California Chamber of Commerce”…the 80 th birthday of Wilbert Robinson of Bowie, Maryland, proud veteran of the Vietnam War…” We will perform this task for five days a week until Congress returns from recess. This is my very first job in Washington, D.C. and obviously, I have what it takes. *** Flag duty began my 32-year run in politics and government, which ended last week. It included four tours of duty on Capitol Hill working for three Members of Congress, two Presidential appointments serving Cabinet officers in the Departments of State and Health and Human Services, posts at two independent agencies, and a career position at FDA. The jobs were a mix of purely political positions where being on the south side of an election meant cleaning out your desk and getting good at catchy LinkedIn posts – twice that happened - and career federal government stints where the stakes were less exhilarating. *** I worked principally as press secretary and special assistant. The former job, a common D.C. occupation, was transformed in 2008 with the onset of social media, morphing from daily pronouncements of your boss’s wisdom on the issues of the day to rapid-fire postings on the obvious unreasonableness, even cruelties of your opponents. Sound familiar? As for the latter occupational specialty, special assistant, the terms ‘bagman’ or ‘fixer’ are more apt: A guy always two steps behind the principal but always ready to step up and fix whatever problem arose in daily political life. Need a special vegan lunch for Congressman Busybody, White House tour tickets for the Big Bad High volleyball team, or the personal phone number of the executive assistant to a heavy-duty lobbyist? I was your guy. Every leader needs a fixer. Like anyone else who works in D.C., I occasionally participated in a glam political moment – you know, that unique, epic event that would never ever be forgotten in D.C. history Until it was. *** The best part about government life was working for many men and women who were at the top of their game in the D.C. Swamp, one of the toughest arenas on the planet. Their success, from the vantage point of your humble correspondent, was attributable to four simple rules of life. “If you can’t measure it, it didn’t happen.” Every office I was in kept metrics on virtually every aspect of the principal’s week – how many meetings and events attended, X posts, interviews, committee votes, constituent letters, action items completed from memos?! Numbers, numbers, and always keeping score – and always the quest to improve. “Never lose it.” In a lifetime of political jobs, I may have heard a boss raise her or his voice half a dozen times, even during and after major-league setbacks. Self-control was their hallmark. One boss, a powerful House Committee chairman once confided to me, “I’m fine that 80 precent of my job is humoring these guys, no matter how crazy they get.” An equally valuable corollary skill: Humility. The ability of these individuals to admit to colleagues and staff when wrong on a particular issue. Which counterintuitively only upped their long-term credibility. “Something’s always gonna go south.” Always the need for a plan C. Every initiative during an upcoming day was scoured for what elements would interfere and how, if they occurred, they could be ameliorated. Hence, in the rare times when things did go south, there was always preparation in advance for getting to 80 percent of what was needed. “Good is not good enough.” Successful politicians and government leaders – and their staffs – never get complacent. If they do, they’re not long for the Swamp. Everyone is always hustling for the edge. A useful corollary learned from an NCO when I was in the Army: Always have your hand up. Volunteering is at the heart of the hustle, the cheerful willingness to take on the new and unknown and do whatever it takes. *** And that’s how it all started. On the second day of my first congressional tour the Member solicited volunteers “for a fun recess job that’ll get you out of the office.” It was flag duty and from that day onwards my government career could only go up. *****